Key to customer success is our seamless program management system that facilitates the flow of communication between your team and ours.
A dedicated customer service manager serves as your key contact and direct interface for questions and handoffs. Your customer service manager’s role is integrated into all phases of your product’s manufacturing process. Your PGM Manager keeps you abreast with status reporting and is your interface with the functional experts in our various service areas.
Added Value of Program Management System
As your customer satisfaction advocate, the PGM will provide you with the following to ensure your success:
- Organize, plan and direct program schedules;
- Oversee all interdepartmental activities ensuring completion of commitments made relative to product introduction timelines, delivery, quality and the required business metrics;
- Provide support, knowledge and expertise with pricing, contract negotiations and program reviews.