For aftermarket services and reverse logistics including repairs, refurbishment, warranty and post-warranty, we provide solutions that will contribute to satisfying your customers and your profitability. Our team of engineers, technical experts, logistics and supply chain specialists is equipped to understand and quickly design a program to meet your aftermarket service needs.
In collaboration with you, we can devise a program tailored to your requirements, and determine root-cause and repair actions that will get your products back in service quickly. For same- or like-unit repairs, we can perform both warranty and post-warranty services. Timely reports and data analysis are compiled to guide where product repair focus needs to be.
Our reverse logistics team helps you receive, triage, and move non-compliant products from non revenue producing status to production-ready products. Beginning with our initial meetings to assess scope and depth of actions, we deliver the expert support you need to lower lifecycle costs.
Warehousing and Logistics
Our logistics teams are specialists in receiving, sorting, tracking, and fulfilling your product needs locally and internationally. We can receive from and ship to any location. Returned products are quickly screened to assess the degree of rework. Non-repairable units are quarantined and repairable units are moved in the queue. We can direct ship to your customer or to a designated location, and provide you with full tracking of product in-process and completed units, and daily summaries of direct shipments.
Customer-centric businesses build a virtuous cycle we call the customer wheel. We help companies at every stage of growth, developing custom solutions and collaborating with all levels of your business.
- Depot repair services
- IPC 7711-7721 certification
- Rapid integration of ECN’s
- Component engineering allows for greater flexibility
- Drop ship to end-user locations worldwide
- On-time delivery and quality metrics to ensure performance expectations are exceeded
- Finished goods Kanban/warehousing
- Finished goods: VMI customer location or VMI Conelec